Our Lesson and Studio Policies

Down below you will find all the information you might need regarding our lesson program and our studio policies. All of our instructors are asked to follow our studio policies and we ask our students to follow them as well.

Absences & Makeups

Paid tuition reserves your scheduled day and time with your instructor.

Please reserve cancellations for emergencies only. Rescheduling requests require 24 hours notice. Student cancellations including late cancellations (less than 24 hours) are not guaranteed a makeup lesson. Students are allotted 1 makeup lesson for every 8 weeks. If a student misses more than 1 lesson the make up is at the teacher discretion so please reserve cancellations for emergencies only. Instructors wait 10 minutes for a tardy student.

Any TML teacher cancellation will be offered makeup time with either the same teacher or different teacher.

All makeup lessons must be scheduled within 6 weeks of the absence. If the teacher offers you multiple days/times with either themselves or a substitute, and you decline or do not respond to all dates available, your lesson will be forfeited. 

Makeup lessons can be done in person or online. 

NO REFUNDS OR LESSON CREDIT. 

Enrollment

  • Enrollment is ongoing. Should you need to discontinue lessons, we require a 30-day written notification via email to info@themusicloftva.com. To discontinue lessons and suspend automatic charges please notify the front desk in writing. Notice given to the instructor only (verbally or otherwise) and non-attendance does not constitute withdrawal from lessons.  

  • Extended Absences/Travel: If you are traveling for longer than two weeks and you wish to continue lessons we require a 30 day written notice for the absence.  You will not be charged the full tuition however if the length of the absence is over 30 days you will be charged $100 for the month as a placeholder for the same day/time/teacher if you would like to save your spot.  

Summer Lessons: Lessons are ongoing. If you are traveling for longer than two weeks and you wish to continue lessons we require a 30 day written notice for the absence. You will be taken off of the teachers schedule.  Upon your return, we will be happy to re-schedule your lessons. 

Inclement Weather: In the event of inclement weather, The Music Loft makes decisions regarding closures independently of local school districts. Information regarding closing will be placed on our voicemail, on the main page of our website and in an e-mail. 

Please be sure that your e-mail is updated in the customer portal and that you are subscribed to our e-mail reminders and notifications.  The Music Loft will offer virtual lessons in lieu of in-person lessons for inclement weather. Teachers have very limited time to accommodate in-person make-up lessons and we appreciate your patience and flexibility.

If you decline a virtual lesson or substitute lesson, it will not be made up. Check your spam folder and allow The Music Loft notifications.

Communication

  • Personal account information,. can be found through mindbody, our scheduling system. clients.mindbodyonline.com. Please create a log in for yourself.

  • Check your SPAM FOLDER and allow notifications from The Music Loft.

  • Please address any administrative concerns with the front desk before contacting your instructor.

  • Tuition is automatically charged on the first of the month. Please keep your account information updated as you will be assessed a $25.00 fee for declined transactions after 5 business days. 

Referral Rewards

  • We appreciate your referrals to The Music Loft. When your referral registers for private lessons and completes 8 weeks of lessons, we will give you 2 weeks of instruction for FREE as a thank you for recommending us!